- Our parcels are packed in sturdy cardboard boxes and sent by reputable couriers.
- All Orders are dispatched the following working day. Goods are only shipped Monday to Friday. Orders are not shipped on Weekends or Bank Holidays.
- While we cannot guarantee delivery dates, 99% of all orders reach customers within 48 to 120 hours of being dispatched.
- Shipping options can be found at the check-out. The Standard option is delivery in 3 to 5 working days from dispatch, and Fast is next working day from dispatch.
- Once the desired shipping option has been selected, applicable costs will be displayed in the cart.
- Deliveries must be checked and signed for. If the parcel is damaged, please inform the courier and Asamidori Bonsai immediately.
RETURN & EXCHANGE POLICY
- If goods are ordered online, you are entitled to cancel your order within 14 working days of receipt of the goods, but they must be returned to us in the original condition.
- You (the customer) will have to bear the expenses of returning the goods to Asamidori Bonsai.
- If goods are received in a damaged condition, you must state that on the delivery note and inform the courier and Asamidori Bonsai immediately; we will either refund or replace the items.
- As our goods are usually perishable items, please ensure that you have ordered the correct items before completing your purchase.